Congratulations on your purchase of Marie watch. You have made an excellent choice in selecting the ultimate in technical innovation, precision and endurance - high-performance watches that have been hallmarks of Marie commitment to its craft. Each Marie timepiece is built to meet the most exacting requirements. Before a new Marie product is launched it is put through precise quality control. With its modern, innovative design, your new Marie watch combines tradition with technical achievement. We hope it will bring you complete satisfaction.

Watches limited international sales warranty

Your Marie has been manufactured in the authentic tradition watchmaking and has been individually tested to ensure that it is water-resistant and functions perfectly. Nevertheless, it is covered by a limited International guarantee against any manufacturing defect for a period of two years from the date of purchase,  under the conditions below .

What is covered?

With this two- year limited guarantee, Marie undertakes to repair, free of charge, any problem with the functions of the watch that result from defective manufacturing. This guarantee is only honored in Marie Customer Service Centers. In addition, certain restrictions do apply and for this reason it is essential that you read the following paragraphs.

What are the limiting conditions of this guarantee?

To benefit from this limited guarantee the following conditions must be met:

  • In order to protect the our earth and environmental protection, no more Guarantee Card to be used, please send email to cs@mariewatches.com to register your details, model number, dated of Purchase, and must be enclosed the Invoice/Payment Receipt;
  • Marie Watches will not honor the guarantee for the watches without email registered.

What is not covered?

Damage resulting from service provided anywhere other than an Marie Customer Service Center is not covered and shall void the guarantee. The limited guarantee also does not cover bracelets, crystals and batteries, or any damage to the case or movement due to moisture that might have entered the watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch. 

General conditions and restrictions:

This limited guarantee replaces any guarantees implied by some countries' local law, including the implied guarantee of merchantability, which are disclaimed. Some countries' local law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights under local laws which vary from country to country. Marie and its official Customer Service Centers shall have sole discretion to decide to repair or replace any Marie timepiece under this limited international guarantee.

We recommend that you send your watch by registered mail, carefully wrapped to avoid damage, to the nearest Marie Customer Service Center, Marie is not responsible for loss or damage during shipping. This guarantee does not affect your legal rights as a consumer. 

Marie will provide spare parts within a period of 5 years from the date of purchase.

You will find a number of recommendations for the use and maintenance of your Marie Watch on the Marie watches websites(How to use). Please follow them carefully since the guarantee will become invalid in the event of inappropriate user or handling. In particular, you should ensure that, after setting the day, date & time, the crown is pushed into position 1*/fully screwed into position 0* to ensure the water-resistance of the watch.

*According to model